Simply Floors

Customer Letter

2010-03-04T12:20:00.003-05:00

Jim et al.

We are very pleased with our carpet and impressed with how smoothly the process was! Our installers were wonderful - polite, professional and efficient. Thanks again. We look forward to recommending you to our friends and family!

- Carpet Customer

Eco Friendly

2009-08-29T12:12:00.005-04:00

I love Simply Floors. They are family owned and operated. Dawn-Marie has always taken care of me and the rest of the family has been fun to work with as well. We have done our whole upstairs in carpet that was eco friendly. It was great to work with someone who understood the value of taking care of our environment. We are now moving on to an eco-friendly hardwood project . Our old house is now looking very updated and beautiful.

Thanks so much Simply Floors.

Customer

West Chester, OH

New Carpet

2009-08-29T12:10:00.004-04:00

I LOVE MY CARPET!!!! It was the best money I have ever spent and it was worth every dime. The installers were so professional and did a wonderful job. I wouldn't change my decision in any way. Simply Floors is the way to go. Jim Sr. and the family was so wonderful to us.

Happy Customer

Mason, OH

Pad prices due to increase...

2009-06-21T14:55:00.002-04:00

We've received word that pad prices are going to be rising industy wide again as the price of oil has started going back up. This means that carpeting projects will not cost a little more than before. Now would be the time to buy in order to avoid paying these increased amounts.

Thank you!

2009-03-23T12:04:00.002-04:00

Dawn-Marie

Thank you so much for helping us with our tight situation. It could have been very costly on our part and we truly appreciate the extra efforts you made to help us! You definitely went above and beyond great customer service! Thank you again and we look forward to working again in the future!

Miranda Family, West Chester OH

Blending New Wood with Existing Wood

2009-03-22T12:37:00.002-04:00

We often have customers who have existing wood in their homes and aren't sure how to add more wood without it looking bad. One of the suggestions we make is to pick a contrasting color for the new area and add a coordinating border to tie it all together. Here are some recent pictures from a customer who took that advice:

Angie's list post

2009-02-14T14:05:00.003-05:00

Report Date: August 15, 2008

Category:

Flooring Sales/Installation/Repair

Work Done:

Yes
* More weight is given to a report where work has been completed.

Hire Again:

Yes

Approximate Cost:

$2,300.00

Description Of Work:

Installed new floor in kitchen, entry way, half bath, and laundry room.

Member Comments:

Excellent. They provided exactly the services they said they would at exactly the cost they estimated. Mel Morris, the installer, was very professional, and exceptionally well qualified.

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Additional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? more than 2 weeks

Did you find the company through Angie's List? no

If no, what was the other source? Drive by.

Why did you choose this contractor? location

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor? Very professional and accomodating, answering every question we had.

What words of advice would you give other members considering this contractor? Give them a good, hard look. I don't think you'll be disappointed.

What words of advice would you give this contractor? Keep up the great work.

Angie's list post-vinyl

2009-02-14T14:05:00.002-05:00

Report Date: July 16, 2007

Category:

Flooring Sales/Installation/Repair

Work Done:

Yes
* More weight is given to a report where work has been completed.

Hire Again:

Yes

Approximate Cost:

$700.00

Description Of Work:

Installed kitchen floor.

Member Comments:

They were easy to work with and did a very nice job. They were accommodating to my needs.

Angie's list recommendation

2009-02-14T14:04:00.001-05:00

Report Date: January 05, 2009

Category:

Carpet Sales/Installation/Repair

Work Done:

Yes
* More weight is given to a report where work has been completed.

Hire Again:

Yes

Approximate Cost:

$4,000.00

Description Of Work:

We installed new carpet in our basement that is being finished. We also replaced the builder's grade carpet in our family room.

Member Comments:

On our first visit Dawn Marie gave us her full attention and took about 2 hours helping us figure our which carpet we liked the best and how we could get the best bang for our buck. We returned several times to look again, once to order and once for final payment. (Jim Sr. and Jim also helped us and they were both fantastic.) We never felt pressure and they gave us their honest opinion when asked (if they had answered differently they would have sold a more expensive product). It took two days to install the carpet in both areas. The workmen that installed the carpet were courteous, answered our questions and did a great job. They arrived on time and finished when they said they'd be done. We shopped around and one big thing we noticed is they didn't nickel and dime us, the price quoted included everything. Other retailer's base price was lower, but after you added on all of the small fees their price could not come close to competing- in one instance it was the same exact carpet. It was installed about a month ago and I am still as happy with our purchase as the day it was installed. We hope to replace the carpet in the rest of our home next year and we will be returning to Simply Floors.

Overall	A
Price	A
Quality	A
Responsiveness	A
Punctuality	A
Professionalism	A

Additional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? 1-2 weeks

Did you find the company through Angie's List? yes

Why did you choose this contractor? reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor? Their honesty and ability to meet their obligations.

What did you like least about this contractor? Can't think of anything.

This is your space. Feel free to give us your two cents ... or quote your favorite movie? Highly recommend.

Customer Photos- hardwood

2009-02-14T13:49:00.002-05:00

tile pictures

2009-02-14T13:45:00.002-05:00

tile pictures

2009-02-14T13:40:00.002-05:00

Recommendation

2009-02-14T13:36:00.003-05:00

Dear Dawn-Marie,
I've written this recommendation of your work to share

Details of the Recommendation: "Dawn Marie provided services for removing carpet and layinghardwood flooring in 80% of my first floor. The team she had involved was professional, punctual, clean and minimized the impact to our daily lives. The flooring selected has been an excellent choices and continues to delight us. We will use Dawn-Marie and her staff for more work."
Service Category: Provided Hardwood flooring for my house
Year first hired: 2008
Top Qualities: Great Results, Good Value, High Integrity

Customer Letter

2008-12-02T14:50:00.001-05:00

Jim,

Thanks again for helping us pick out the carpet for my sister's condo. The carpet looks beautiful, and Art and James did a great job installing it. We always feel that we are really well taken care of when we do business with your store. Give our best to your family and thanks for being such a good friend.

-Earl

recommendation

2008-11-11T12:24:00.004-05:00

Here's an email I just received:

Jennifer,
Thank you so much for the information. You have all been wonderful to me. I have purchased 2 floors from you now, and will probably be back around the first of the year for 4 bedrooms and hallway.

- Carpet customer

Our Favorite Hardwood!

2008-10-24T09:22:00.009-04:00

Throughout the last 3 years we have done numerous projects using the exotic hardwood Kempas. It has easily become one of our favorite floors. It has the natural variation typical of an exotic floor, with rich cherry-brown hues. It is very similar to Brazilian Cherry, but without the extreme red boards, favoring instead the medium tones found in the Brazilian Cherry.

We recently sold a large amount of Kempas to a couple building a second home on a lake in Tennessee. The following photos were taken right after installation.

Recent Customer Letter

2008-10-24T09:20:00.001-04:00

Jim,

Enclosed is the remaining balance for the installation of the floors. You were great to work with and the guys that installed the floor did a wonderful job.

Sincerely,

Lori

Hardwood Flooring Done Right!

2008-10-02T17:26:00.003-04:00

This is a letter I received this week in the mail from a hardwood flooring customer:

Dear Leamer Family,

I am writing to express my extreme satisfaction with our hardwood floor purchase. From the moment we walked into your store we felt welcomed and not pressured. Every single member of your family was extremely knowledgeable, conscientious about service, and great fun to work with. On top of that we feel like we got a phenomenal price on our floor!

The installers you sent were highly skilled and friendly. It was a pleasure to have them in our home, and they worked very hard to make sure we were pleased with every detail. Although our entire first floor has been remodeled over the past 6 months, the hardwood flooring is the item that has made the most impact, transforming the whole look and feel of our home. We cannot express enough how pleased we are!

We are telling everyone who asks that Simply Floors has the best products, the best prices, and by far the best service. Thank you for your commitment to the success of our project. It really made a difference and we are grateful.

Sincerely,

Laura from West Chester

Now Offering SHOP AT HOME!

2008-06-09T18:26:00.003-04:00

Today we announced that we will be offering a Shop At Home alternative to our customers. It is a common saying around here that our customers have "more money than time," and in an effort to better serve their needs, we are now bringing the shopping experience to them. We will be providing free consultations where we bring samples selected based on an initial phone or email conversation that we feel will best suite the customers specific room needs. We will also be able to give advice on color and style choices. We feel that this will be an exciting new addition to the excellent service we strive to provide.

For more information, or to schedule a consultation please email us at simplyfloors@mysimplyfloors.com.

Wood Looks Beautiful

2008-05-18T16:08:00.002-04:00

Simply Floors

Going from carpet to wood on my Main Floor couldn't have been a better decision. Your installers were very professional and very nice. They were very efficient and cleaned up before they left. We will be back for our basement next year.

Wood Customer
West Chester, OH

Basement Flooded Again

2008-05-18T16:06:00.003-04:00

I just wanted to say thank you for all the time and effort you gave me. Simply Floors was definitely more than patience while I chose my carpets both times. Hopefully, the next time I see you, it will be for my upstairs carpeting.

Carpet Customer
West Chester, OH

Flooded Basement

2008-05-18T16:03:00.002-04:00

I was dreading replacing my basement carpet. The flood and the insurance companies were enough for me to deal at this time. THanks for finding me the right price and quality for my family's needs. It was very easy and non-stressful experience. I liked not feeling pressured and dealing with someone who understood my situation. Thanks again

Carpet Customer
-Mason, Ohio

Referrals Coming Your Way

2008-05-18T16:01:00.002-04:00

Simply Floors

Just wanted to let you know that I have sent both of my neighbors in to see you about there floors. You guys are great! I love my carpet and my laminate. The installers were soooo nice and they did a great job.

Carpet done ASAP

2008-05-18T15:59:00.003-04:00

Just wanted to let you know that we were so happy with our carpet. We came in on Friday and our carpet was installed on Tuesday. Just in time to list our home with our realtor. Nice to know you can get good service with quick, quality installation. Thanks again!!!

Carpet Customer
-Liberty Twp, OH

Handwritten Card

2007-08-12T14:11:00.001-04:00

These days email is so common that handwritten letters and cards are almost non-existent. Therefore, when a customer takes the time to mail us a nice card of appreciation, it means that much more that.

"Dear Jim and Company,

Thank you for a job well done! I "Simply" love my new floors. The installers did an excellent job very professional and helpful in executing the wood and carpet.

Best of luck in your continued success,"
Residential wood and carpet customer

- Jennifer Foran

The Cheerful Check

2007-07-14T14:14:00.000-04:00

We just received a check in the mail for final payment of one of our flooring projects. Attached was a sticky note saying,

"Jim- Thanks for doing such a great job! Love the floor."
-Residential wood and vinyl flooring customer

It's nice to know our customers are pleased even when they are paying their balance!

-Jennifer Foran

Customer Letter

2007-06-22T11:36:00.000-04:00

Dawn-Marie

I just wanted to let you know that my husband and I were uplifted by our experience with Simply Floors. My personal thought was how wonderful it was to see someone who really knew how to work with women. My girlfriends (one of which has also purchased from Simply Floors) and I were talking about you over lunch and we all agreed that we received so much advice and attention from all of you. Thanks again for all your help, we are so happy with our floors.

Wood/Laminate Customer

Before and After Photos

2007-06-19T15:08:00.001-04:00

Here is an email from another happy customer. They attached before and after photos that I have included here.

Jim,

Hi, I just wanted to say thank you for helping us decide on what floor to go with and for making everything so easy in working with you. We finished everything up so i'm attaching some of the before and after pictures of our project. Again, thank you for all of your help, we have told anyone who will listen how great you all are over there and hopefully can help send some folk thru the doors.

Thanks!
Residential Laminate Customer

*BEFORE - Old worn and scratched hardwood

*AFTER - Beautiful and durable laminate

- Jennifer Foran

Customer Letter

2007-06-06T16:42:00.001-04:00

It's always nice to get good feedback from our customers! Here's the latest letter we've received:

"Dawn-Marie and Jim Sr.

Thanks for everything, you guys were great from showroom to installation. Ron (*one of our carpet installers) was awesome and did a fantastic job. I would recommend you all to anyone.

Well Done,
*Commercial customer - Liberty Township, OH"

-Jennifer Foran

2007-06-06T16:38:00.000-04:00

Well, I just got married on Memorial Day and went on my Honeymoon for a week. Going on vacation when you own and operate your own business is definetly an interesting experience. I almost felt guilty for turning off my phone and not checking my emails while I was gone. (almost) Plus, I came back and had 2 weeks worth of work to do in one week. So I guess you go on vacation, but you end up making it all up in the end. It kind of reminds me of when I would stay home sick from school and have fun watching cartoons, but then I would regret it the next night when I'd have twice the homework! Not that I regret going on my Honeymoon!

-Jennifer Foran (formerly Jennifer Leamer)

Welcome to our blog!

2007-05-16T13:15:00.000-04:00

Thank you for stopping by to view our blog! We are a small family business, run entirely by owners. We will make an effort to post relevant information about our experiences with running our own business as well as interesting flooring related topics. We hope you find our blog useful, educational and entertaining.

The Leamer Family